Vanilla Moon | Shipping & returns

Shipping & returns

We offer free shipping and returns anywhere in India

For international deliveries, we do charge a shipping fee that is calculated on checkout. You will be able to review this amount before paying for it.

For deliveries within India, please allow 3-4 working days for your goods to arrive.

For international deliveries, please allow 7-10 working days.

As soon as you place your order, you will receive a confirmation email. Orders are dispatched within 1 working day

As soon as your order has been dispatched, you will receive an email with a tracking number.

We will be able to refund or exchange any full priced item within 15 days of receipt. However, at present this facility is only available within India. We will update our policy as soon as we can offer international returns/exchanges.

We are unable to offer any refund on sale items but will issue a credit note if you are not satisfied with the purchase. Validity of the credit note will be 60 days. Exchanges on sale items will be undertaken subject to size availability.

We are unable to offer any refund or credit note for customised, personalised or monogrammed products. (e.g.: celebrity sneakers) since these are made to order.

For goods being returned for refund, exchange or credit note please ensure that they are returned new, unused, and within the original packaging. Returns that do not meet these criteria will not be accepted.

Your refund will be credited back to the original payment method. Please note that funds can take up to 10 days to reflect on your account due to the varying processing times of payment providers.

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